What is the estimated delivery time In India?
The estimated delivery time in India is 8-10 Calendar/Working Days.
What are the shipping charges for deliveries in India?
There are NO shipping charges for deliveries in India. We deliver your order totally free of cost to you.
How to cancel the order placed?
The order can be cancelled within 24 hours from the time of order placement. The order once picked up from Eternal-Clothing cannot be cancelled.
What is your return policy?
1. We have a self-return policy. In order to return the product you will have to pack the item and ship it to our address which will be informed to you in E-mail once you select the products to return on our Return panel.
2. Items are eligible for return if they are being returned within 7 days of delivery
3. However, certain products specified as “Non-Returnable” on the Website in the Product description, for which we do not offer return/replacement.
4. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.
5. The cost of return shipping will be covered by Eternal-Clothing after we receive the return and inspect it. Eternal-Clothing would cover the return shipping costs maximum up to Rs. 100.
6. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Eternal-Clothing.
What is the refund policy for the returned item?
We endeavor to process your refunds within 7 business days from the date of receipt of the Product. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by Eternal-Clothing. In case of any refund discrepancies,Eternal-Clothing may at its sole discretion, request you to share with us a screenshot of your bank statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities. In such scenario, we process the refund amounts intermittently but, in case the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
What are the modes of refund available after cancellation?
We offer refund methods as per your payment mode.
• Back to source – In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
• NEFT transfer – Available for all Cash-on-Delivery and Cash before Delivery orders. As per policy, cash refunds are not possible.
• Store Credit – In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.